You’re Never Too Big (or Small) to Innovate

The business world continues to adapt at an astonishing pace. Fifteen years ago, Blockbuster, Hollywood Video, and similar movie rental businesses dominated the market. Soon, however, Netflix arrived on the scene, and cable providers began offering on-demand movie options. The cost and inconvenience of having to stop at a store rather than just turning on the TV or computer meant that these once dominant businesses quickly began to lose ground. Now they’re all but obsolete.

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How Customer Service Can Help or Hurt Your Marketing Efforts

Customer service just might be one of the most neglected, yet important aspects of growing a business. According to the White House Office of Consumer Affairs, it’s 6 to 7 times more costly to find a new customer than it is to retain an old one. When you consider that an estimated 89 percent of customers have stopped doing business with someone because they experienced poor customer service, it’s clear that customer service can have an enormous effect on your company’s bottom line.

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Does Your Advertising Work Together?

At first glance, the various platforms used for delivering your marketing messages couldn’t look more different. From social media to bus ads to print or radio ads, each platform has a completely different feel and intended audience. Regardless of the differences, however, it’s critical that your campaigns maintain some key consistencies across every medium.

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