What Mountain Biking Can Teach You About Business Strategy

If you’ve ever been on a mountain bike and felt the exhilaration of barreling down some well-worn single-track, you’ve likely also felt the pain of crashing headfirst into a tree. You might’ve sat there dazed, thinking, "what went wrong?" while you picked the leaves out of your helmet. You were trying so hard to avoid hitting that tree. How could you have hit it? The answer is really kind of crazy.

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How Social Media Changes Everything in Terms of Customer Engagement

Customer engagement has always been one of the primary contributing factors when it comes to strengthening a brand or growing a business, but this is especially true in an era where social media rules the day. The conversation between a business and its customers is more important than ever, but the actual mechanism through which that conversation is unfolding has changed dramatically in a short period of time. When it comes to customer engagement and social media, there are a number of important things to keep in mind.

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